CHE has a service team consisting of 50 multilingual personnel. They are responsible for following up in-sales and after-sales service to efficiently complete the communication and coordination with customers.
After the service staff receives a customer message, they immediately respond via mail, telephone, Skype or other contact methods. Throughout the entire customer service process, we use a CRM management system for timely, and highly efficient customer services.
In order to ensure the accuracy and timeliness of the order production, we use an ERP system to control the order production system, with CHE responsible for all final product quality.
After receiving the products, customers only need to send the pictures or samples of any problematic products to our customer service staff and indicate what the problem is.
When we receive the pictures or samples, we will let the technical department search for the answers. If it is deemed to be the fault of the manufacturer, we will bear all product re-issue costs.